Frequently Asked Questions

Once matched with a tutor, your first session is scheduled for the date and time you selected during signup. For any changes to this initial session, use the chat system in your student dashboard to coordinate with your tutor.

For subsequent sessions, communicate with your tutor via our chat system to agree on timing, then book directly through your dashboard. Sessions cannot be scheduled without available credits in your account.

Cancellations made more than 24 hours before a session incur no cost. Cancellations within 24 hours of the session time will be charged the full session amount. You can cancel sessions in your "My Bookings" section.

We hold our tutors to the same high standards we expect from students:

• Immediate Makeup: Your tutor schedules a replacement session at no additional cost.
• Credit Protection: You never lose session credits due to tutor cancellations.
• Tutor Accountability: Tutors face penalties for last-minute cancellations.
• Quick Replacement: For emergencies, we assign another qualified tutor immediately.

Your learning progress and time are always protected.

In your student dashboard, navigate to the "Packages" section to purchase credits or packages. Each credit equals 60 minutes of tutoring. Sessions cannot be booked without available credits in your account.

The "Join Session" button becomes available 15 minutes before your scheduled start time. Clicking it will redirect you to the virtual meeting room. After each session, you'll have the opportunity to leave ratings and reviews for your tutor.

Yes, you can reschedule sessions more than 24 hours in advance through your "My Bookings" section. Use the chat system to coordinate new timing with your tutor before booking the rescheduled session.

We do not offer free trial sessions. However, you can review tutor profiles, qualifications, and student ratings before booking to ensure you're selecting the right tutor for your needs.

If you feel another tutor would be a better fit, you can request a tutor change through your dashboard. Our support team will help match you with a different qualified tutor from our platform.