How can we help you?

If you've forgotten your password, use the "Forgot password?" link on the login page. A reset email will be sent to your registered email address.

Make sure to check your spam folder if you don't see it within a few minutes.

If you still have access to your authenticator app, you can disable 2FA from your Settings page after logging in.

If you've lost access to your authenticator and don't have recovery codes, our support team can help after verifying your identity.

Premium plans are $9.99/month or $99.99/year (saving 16%). You can view and manage your subscription from the Subscription page in your dashboard.

All plans include full access to 40+ courses, textbooks, quizzes, flashcards, and study tools.

Refunds are available for accidental auto-renewals within 3 days of the charge. First-time subscriptions are non-refundable.

If you believe you qualify for a refund, contact our support team and we'll review your case.

Go to tklesson.com → School Login. Enter your email — if your school uses email domain matching, your school will be auto-detected. Otherwise, search for your school by name.

If your school doesn't appear, contact your school administrator to confirm your school is registered.

School admins can disable 2FA for any user at their school through the Admin Portal. If you're a student or teacher, contact your school admin first.

If you're a school admin locked out of your own account, our support team can assist after identity verification and video meeting.

School plans start at $350/month for up to 50 students. Five tiers are available for schools of all sizes, with yearly billing saving 8–17%.

School admins can manage their subscription from the Subscription page in the Admin Portal. All plans include unlimited teachers and full gradebook access.

School admins can add students and teachers from the Manage Students and Manage Teachers pages in the Admin Portal. Parents apply through the School Login page and are approved via the Applications tab.

For bulk operations, use the selection checkboxes and the bulk actions bar that appears.

If you've forgotten your password, use the "Forgot password?" link on the login page. A reset email will be sent to your registered email address.

Make sure to check your spam folder if you don't see it within a few minutes.

If you still have access to your authenticator app, you can disable 2FA from your Settings page after logging in.

If you've lost access to your authenticator and don't have recovery codes, our support team can help after verifying your identity.

For questions about scheduling, rescheduling, or issues during a tutoring session, our support team can help connect you with the right resources.

Tutoring sessions are billed at the rate agreed upon during booking. For billing questions or payment issues, our team can review your account.

If you have questions that aren't covered here, our support team is ready to assist you with any aspect of the Tklesson Tutoring platform.