Terms of Service

Introduction

Welcome to Tklesson. By accessing or using our mobile app and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

Who We Are

Tklesson is an educational marketplace platform connecting students with qualified tutors across all academic levels. We offer comprehensive tutoring services from elementary school fundamentals to advanced university courses, serving students primarily in Canada and the United States with a network of subject matter experts.

Use of the Service

• Students under 13 years old must have parent or guardian permission and supervision to use the platform.
• Students aged 13-17 require parent or guardian consent for account creation and payment processing.
• You agree to use the platform only for lawful, educational purposes across all academic levels.
• You may not use the service to harass, harm, or impersonate others, or to upload harmful content.
• Parents/guardians are responsible for monitoring their children's use of the platform and sessions.
• All users must maintain respectful and professional conduct during tutoring sessions.

Booking and Payment

• Sessions are booked exclusively through the student dashboard after tutor matching.
• Payment is processed securely through Stripe for all package and credit purchases.
• Session credits must be purchased before booking any tutoring sessions.
• All prices shown exclude HST; the final amount including tax will be displayed during checkout.
• Session credits are valid for 6 months from the date of purchase.
• All bookings are subject to tutor availability and require credit availability in your account.

Refund Policy

• Full refunds available within 72 hours (3 days) of purchase if no credits have been used, minus a 10% administrative fee.
• After 72 hours or if any sessions have been booked, all sales are final.
• Cancellations made more than 24 hours before a session incur no cost.
• Cancellations made less than 24 hours before a session will be charged the full session amount.
• If a tutor cancels within 24 hours, they must provide a makeup session at no additional cost.
• For emergencies where a tutor cannot conduct a session, we'll immediately assign another qualified tutor.

Intellectual Property

All content, lessons, materials, and designs within the app are the property of Tklesson and may not be copied, distributed, or repurposed without permission.

Account Termination

We reserve the right to suspend or terminate access to the Service if users violate these Terms, misuse the platform, or act in ways that harm the learning environment.

No Guarantees

While we strive to provide high-quality tutoring at all times, we make no guarantees regarding academic performance or outcomes.

Changes to These Terms

We may update these Terms occasionally. Continued use of the Service after updates means you accept the new Terms.

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